Warranty and Service Plan Policies

Warranty and Service Plan Policies | Service Plans | Preventive Maintenance PMPT | Technical Support | Spare Parts | Training | Software | Product Life Cycle

Warranty and Service Plan Policies

Introduction
New Machines
Non-Warranted Machines
Machine Registration (original owner)
Multiple machine plans
Registering a Non-Registered machine
Qualification of a Machine for Registration
What if I have already purchased Second Owner Support?
Acquiring Service for Non-Contracted Machines
Phone Support Rates for Non-Contracted Machines

Service Plan Details

Warranty and Service Plans Table

Preventive Maintenance Precision Tune-Up (PM/PT)

Preventive Maintenance Precision Tune-Up (PM/PT)
What Transpires During a Typical PM/PT?
What is a PM/PT Token?
What Other Costs will the Customer Incur During a PM/PT?

Spare Parts, Consumables and Accessories

Spare Parts, Consumables and Accessories
Wearable vs. Non-Wearable Parts
What are Consumables?
What are Considered Accessories?
Will I Get a Discount on Subsequent Feeder Orders If I Have a Service Contract?
Preferred Customer Feeder Discount Schedule
Minimum Order Policy

Service, Support and Training

Service, Support and Training
Phone Support Rates for Non-Contracted Machines
Priority Dispatch
Remote Connection Diagnostics (C5 only)
Service Rates for Repairs
In House Repairs
Warranty Shipping Policy
Supplemental Training
Service Rates for On-Site Service
CS-400 Cut and Clinch Unit Exchange Program

Software

Pricing

The pricing for the various service plans is on the Warranties and Service Plans table. You will note that the pricing section is broken down into “Present” and “Legacy” products and broken down even further by model number. For details regarding Present products and Legacy products please refer to the next section “Product Lifecycle Details”.